At each office (Lilongwe, Blantyre, Zomba and Mzuzu) there is a Report Centre. The section fulfils one of the functions of the Bureau under Section 10(1) (B) of the Corrupt Practices Act (CPA), which is to “receive any complaint, report or other information of any alleged or suspected corrupt practice or offence”. The Report Centre Officers are responsible for receiving and recording all complaints that come to the Bureau. Such complaints from individuals, Public and Private bodies are received through any of the following methods:

• In Person
• By Telephone
• By Letter
• By Electronic mail
• By Fax
• ACB Generated
• On line reporting through the E-Complaint facility on the website
• Mobile Report Centre

QUALITIES OF A GOOD COMPLAINT

• The substance of the complaint lies within the mandate of the Bureau
• The complaint contains credible evidence or information
• The complaint is not trivial, frivolous or vexatious
• The complaint is made in good faith
• An investigation resulting from the complaint is justified in the public interest
• The person making the complaint is not trying to mislead ACB
• An investigation will be necessary, proper or successful

NOTE: All complaints will however be subjected to a review process to determine what action should be taken by the Bureau.